Training Solutions
Take a moment and imagine if all of your employees were actively selling. Now just think for a moment the impact this could have on your business and the potential to increase business.
Can you really afford not to consider this possibility?
If your employees are not selling at this moment in time, then they should be providing excellent customer care service that will win customers.
Your customers must enjoy the experience so much so that they will want to come back again and will happily recommend to their friends, family and colleagues.
We only get one chance to win our customers – so don’t blow it!
And for those employees who are not selling or providing customer service at this moment in time, they must be contributing in some way to reducing costs through good environmental practices.
Businesses around the globe who have introduced environmental practices have recorded considerable reduction in costs.
Can you afford not to consider this possibility?
Now consider this:
1. Reduce costs.
2. Get all staff selling.
3. Exceed customer’s expectations.
…Business Survival.
All of this can be achieved through training your employees to understand the importance of working together to reduce costs, sell and provide good customer service. Employees want to be involved in the performance of their place of work, so let them!
Farrell Marketing provides training workshops that will motivate your employees, boosting employee morale, contribute to business success and be environmentally responsible.
Are you considering action yet
Farrell Marketing Training Workshops
ECO-NOW - Go Green
Your company has a responsibility to reduce its carbon emissions, however, it should not become a burden. By training your staff and encouraging their involvement, the responsibility can be shared and a sense of ownership achieved.
Aim
To introduce employees to the Eco-friendly role they play in the workplace and the need to reduce energy, water and waste consumption. Introduce simple low cost ways to reduce usage in departments on a daily basis.
Objectives
• To understand the environmental challenges facing the company.
• To understand the usage and costs involved in energy, water and waste.
• To identify simple every day ways to reducing these costs.
• To understand the role they play in reducing consumption.
• To be able to promote the business as an Eco-friendly company.
• To be aware of the ongoing environmental challenges facing the company.
Customer Care & Service
The key to business success is delighting your customers and to do this you must exceed their expectations. But you only get one chance. By providing your employees with training in best practice customer care you are providing them with the skills to gain customer loyalty. Aim
To enhance the learner’s customer, care and service skills so that they will exceed customer expectations and do so in a confident professional manner.
Objectives
• To develop an understanding of increasing customer expectations.
• To develop relationships and enhance communication skills.
• To build confidence when dealing with customers face to face or on the telephone.
• To understand the importance of a lifetime customer.
• To understand the three types of customers.
• To manage customer complaints with confidence.
Selling Skills
Not everyone is born a sales person yet most of your employees meet your customers face to face or on the telephone. By educating all of your staff in the core selling skills you will turn your work force into selling agents which will have a positive impact on your business.
Aim
Participants will learn how to achieve a high performance of sales when opportunities arise and to follow up on sales leads.
Objectives
• To understand the selling process.
• To manage customer contact.
• To make an impression.
• To develop good communication skills.
• To identify with your customer needs.
• To sell your product and service.
• To make a sale and handle objections.
• To develop relationship for future business.
Other workshops available include:
• Marketing your business.
• Writing a business plan.
• Time management.
Now is the time for you to act!
Employee half and full day training workshops are aimed at educating and enthusing your staff to take responsibility for the role they play as part of your team.
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